Passenger Communication
Solutions

Founded in 2005, Unified Dispatch, also known as UDI, provides AI-powered passenger communication solutions such as IVA, IVR and SMS/Text for public and private ground transportation companies.

We specialize in Paratransit, Transit, Taxi and all forms of on-demand or scheduled transportation.

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Our Services

Our Solutions

Providing passenger communciations focused solutions since 2005

UniBook Cloud IVR

Our Cloud IVR solutions, in partnership with Amazon Web Services and multiple carriers, are available world-wide.

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UniText Text / SMS

We offer via our cloud an interactive text solution that allows passengers to get the information they need without a phone call.

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UniChat

Based on Amazon's AI and chat bot tools, we offer interactive chat sessions to answer your passenger's questions.

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GroundPoint

UDI's integration to multiple scheduling and dispatch providers can be used to seamlessly move trips between systems.

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Passenger Communication Solutions

Our Solutions

UniBook Cloud IVR

UniText Text / SMS

UniChat

GroundPoint

Passenger Communication
Solutions